Learn from the Best: Business Management Lessons from Bill Belichick

Bill Belichick, the head coach of the New England Patriots, is considered by many fans, players, and sports media figures to be the best coach in the NFL today.  In addition to winning three Super Bowls in the last decade, and appearing in a fourth, Belichick has also been named the NFL coach of the year three times, in 2003, 2007 and 2010. As we speak, the Patriots are on their way to yet another playoff run.

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Customer Service Will Make or Break Your Business: Five Service Tips for Success

Small businesses are at a disadvantage to their larger competitors in terms of market penetration, marketing budget, economics of scale, access to capital, etc.  The ability to provide exceptional customer service is an area small businesses have to capitalize on… but unfortunately, many small businesses provide even worse service that their larger competition. 

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