Do you have a client that provides you with plenty of business but quite frankly sometimes they are so difficult to deal with you question if they are really worth the trouble? If a particular client is costing you sleep at night and efforts to support them surpass the income they generate it might be time to part ways.
Some days you wake up and feel almost unstoppable, as if no hurdle is too high and no goal too lofty. You feel like Superman. On those days finding ways to motivate yourself and others isn’t difficult, in fact it’s not even necessary because it just comes naturally.
You’re going to miss another important conference, and that meeting with your accountant had to be moved yet again all because you were entering orders and answering customer service inquiries.
It’s common knowledge that customer service is paramount for business success but how can you determine the best way to engage your customers? Instead of viewing your customers from your side of the transaction, place yourself in their shoes.
Email marketing has rapidly grown in popularity over the last several years. And for good reason… it’s an inexpensive, simple way to reach out to clients, customers and prospects. But are you making the most of your email marketing campaigns?
Bill Belichick, the head coach of the New England Patriots, is considered by many fans, players, and sports media figures to be the best coach in the NFL today. In addition to winning three Super Bowls in the last decade, and appearing in a fourth, Belichick has also been named the NFL coach of the year three times, in 2003, 2007 and 2010. As we speak, the Patriots are on their way to yet another playoff run.
Whether you’re meeting with a potential client, a possible business partner, or even a prospective employee, making a strong first impression is important. You only get one chance to make a good first impression, and it’s important that it’s a good one.
Most small businesses have at least a couple of “Type A” personalities. While these employees tend to be hard working and passionate, they also tend to butt heads with other similarly-minded employees and managers.
The recent introduction of the iPhone 6 is just the latest in a series of successful product introductions by technology giant Apple. From their iconic iPod to the revolutionary introduction of the iPhone, Apple has dominated the consumer electronics segment for much of the last decade.
Small businesses are at a disadvantage to their larger competitors in terms of market penetration, marketing budget, economics of scale, access to capital, etc. The ability to provide exceptional customer service is an area small businesses have to capitalize on… but unfortunately, many small businesses provide even worse service that their larger competition.