Why is it that so many businesses, across the country and in every industry, offer such a low level of customer service (even though they believe their service to be good)?
What does your company provide to each customer? I’m not talking about the tangible goods or services—I’m talking about value. What is the difference?
It’s a simple fact of life: some days are just better than others. But if you are unhappy, the bad days definitely outnumber the good.
Whether it is two employees collaborating in order to solve a customer’s problem or a group of five tasked with redesigning a product line, teamwork plays a major role on a daily basis in many businesses.
Anyone who has interviewed for a job has been asked the age-old question “Where do you see yourself in five years?”
Many salespeople make one crucial mistake that no amount of personality can make up for: they sell products, not experiences.
I’ve worked with countless business owners whose productivity and effectiveness are far lower than they should be, often due specifically to the way that they use email.
As a business owner, it is your job to kindle innovation in your workplace. Whether that means you personally sitting down to brainstorm or inspiring your team to do so, it’s your job to ensure that the innovation necessary to drive your business forwards is happening.
True or false: you can accomplish anything you set your mind to. The answer, of course, is false. But let me share with you an incredibly relevant truth.
You’ve spent a lot of time defining your market, scouting out clients, and building your business. Now it’s time to protect the niche that you’ve created for yourself.