Consistency: The Key to Happy Customers

When you think about great customer service, what do you think of? A great attitude? Dedication? Attentiveness? These are some of the common responses that hear and while they are all good answers, I’m often surprised at how many people overlook arguably the most important facet of good customer service: consistency.

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Grow Your Circle: Tips for Effective Networking

The ability to effectively network with other professionals is crucial for a small business owner. You would be amazed to see just how often a fortunate introduction changes the course of a business—whether by providing a valuable customer, a potential partner, or even knowledge that revolutionizes the business.

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