Consistency: The Key to Happy Customers

When you think about great customer service, what do you think of? A great attitude? Dedication? Attentiveness? These are some of the common responses that hear and while they are all good answers, I’m often surprised at how many people overlook arguably the most important facet of good customer service: consistency.

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Think Outside the Box: Look for Opportunities to Revolutionize Your Industry

If you’re like most business owners, you have built up a large encyclopedia of systems, procedures, and best practices for your business. But, if you aren’t careful, “the way we have always done things” will become a mantra that will hold your business back.

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